ORDER SUPPORT
Shipping & Returns ♡
Here is what to expect after placing an order with CEEC, including processing, shipping, delivery, and return support.
BEFORE IT SHIPS
Processing Times
Ready-to-Ship Items
Ready-to-ship items are prepared and shipped within 48 hours of receiving the order.
Made-to-Order Items
Made-to-order and custom items require additional production time. If special materials must be obtained to complete an order, please allow up to 3 additional business days for material procurement.
GETTING YOUR ORDER TO YOU
Shipping
Where CEEC Ships
CEEC currently ships within the 50 United States, including Alaska and Hawaii.
Shipping Charges
Shipping charges are calculated at checkout based on the order and delivery destination.
Tracking
Tracking information will be provided when it is available for the selected shipping service.
AFTER SHIPMENT
Delivery Issues
Delayed, Missing, or Damaged Shipments
If a package is delayed, missing, marked as delivered but cannot be located, or arrives damaged in transit, please contact CEEC so we can review the shipment.
When an order is determined to have been lost or damaged in transit, CEEC will replace the affected item or order at no additional charge. We may request information or photographs needed to verify the issue or support a carrier claim.
Incorrect Shipping Address
Customers are responsible for reviewing their shipping address for accuracy before submitting an order.
If an order cannot be delivered because the customer provided an incorrect or incomplete address, CEEC can resend the order after it is returned to us. Additional processing and shipping charges will apply.
If the shipping error was made by CEEC, we will correct and reship the order at no additional charge.
IF SOMETHING ISN'T RIGHT
Returns & Exchanges
30-Day Return Window
Eligible non-custom items may be returned within 30 days of delivery. Returned items must be in their original, unused condition.
Return Shipping
CEEC will cover return shipping for approved returns. Please contact us before sending an item back so we can provide return instructions.
Non-Defective Returns
Approved returns of non-defective items are subject to a 10% restocking fee. The restocking fee does not apply when an item is defective, damaged in transit, or incorrect due to an error by CEEC.
PERSONALIZED PIECES
Custom & Made-to-Order Items
Custom and personalized orders are made specifically for the customer and are considered final sale.
If CEEC made an error while creating the item, we will work with you to correct the order at no additional charge.
WE WANT TO MAKE IT RIGHT
Damaged, Defective, or Incorrect Items
If your order arrives damaged, appears defective, or you receive an incorrect item, please contact CEEC within 30 days of delivery.
We will review the circumstances on a case-by-case basis and may request photographs or other information to help us evaluate the issue. Eligible claims will be corrected or replaced at no additional charge.
QUESTIONS?
We're happy to help. ♡
If you have a question about an order, shipping, or a return, contact CEEC and include your name and any information that helps identify the order.
Contact CEEC